Terms and Conditions
This offer is only valid for
Ground delivery to the continental 48 states. Not valid for HI or AK. (Please call for shipping quote).
(FedEx Air or U.S. Mail is an available option for an additional cost. Call for pricing).
Other Fees such as signature required and delivery confirmation are not included in our flat rate shipping. Such request will result in additional $12.00 per box charged at the time of shipping.
FedEx Ground/Home Delivery — This shipping method is handled by FedEx from pick up from our warehouse to the final destination. This method cannot go to a PO BOX.
FedEx Smart Post — This shipping method is a service from FedEx, where FedEx picks up the package and gets it to nearest post office and then USPS will deliver the package. This Method is slower then FedEx ground because it takes USPS an extra couple of day to sort the package. This service can go a PO BOX.
USPS ( Priority, First-class, Parcel ) — These methods are all handled by the US postal system depending on size and weight and destination depends on the service that will be selected.
Once a package leaves our warehouse Nitro-Pak has no control on how long the carrier will take in delivery. Our Flat Shipping is not Guaranteed date of delivery. The only guaranteed shipping methods are FedEx Next Day, Fedex Second Day and USPS Next Day.
Valid Shipping Methods and Destinations
Larger sized orders will ship usually by the freight or shipping company of our choice. Orders shipped by freight company (orders usually weighing over 400 lbs) will be palletized and are for "rear of trailer delivery only" meaning you are responsible for removing the boxes from the rear tailgate the freight company's delivery trailer. Any optional freight services the freight company may offer (i.e. trailer liftgate, deliver to your door, inside delivery, etc.) are the sole responsibility of the customer for an additional cost. The freight company will contact you by phone to schedule delivery. A correct deliverable address must be provided with any Suite or Apartment number. Failure to provide your complete or correct address may incur additional shipping company correction costs that they may charge per box or pallet.
Refused or Returned Orders
Orders refused or returned will incure the full cost of shipping both to and from the customer and any storage fees. Customer will be refunded the balance between amount paid less all shipping costs.
Address Correction or other fees
*At order placement, Customer shall provide Nitro-Pak with a valid FedEx deliverable shipping address including any apartment, unit or suite number and whether it is a street, avenue, etc. Shipping address must also include the correct zip code for shipping address. This is very important since FedEx imposes an "Address Correction" fee for each box shipped if the address or zip code is not correct. If the address provided by the customer is not a valid FedEx deliverable address according to FedEx, an "address correction" fee of $20 per box will be charged to the customer's credit card upon notification by FedEx to Nitro-Pak. Orders being shipped to a P.O. Box are shipped by US mail only and are subject to the above address correction fees as well.
We Ship Most Items FedEx Ground or Home Delivery
BE SURE TO INCLUDE YOUR COMPLETE STREET ADDRESS since FedEx will not deliver to P.O. Boxes.
Other Fees such as signature required and delivery conformation are not included in our free shipping, such request will result in additional $5.00 per box charged at the time of shipping.
We DO NOT Accept International Orders Online
However, we DO ship international via our toll free number: 1-800-866-4876.
On orders over 800 lbs, please contact us either by phone or e-mail.
Reservation of Rights
1. Nitro-pak reserves the right to cancel orders if the website has errors due to human error.